The National Transport Commission (NTC) stated that it had received 187 complaints from passengers concerning bus services operated during the Sinhala and Tamil New Year festive season.

Of these, 163 complaints were related to the failure to charge the approved bus fares, according to the NTC Director General Naomi Jayawardena. Additionally, complaints have been reported via the 1955 hotline regarding the non-issuance of tickets. 

Jayawardena further stated that these complaints would be investigated after the festive season.